NDIS Audits And Reviews

How To Handle NDIS Audits And Reviews

For NDIS providers, the audit process can be highly stressful. The intense scrutiny, extensive paperwork, and high expectations often lead to anxiety. However, staying calm during audits is essential. By understanding the process, preparing thoroughly, and managing stress effectively, providers can navigate audits successfully.

With HPA as your registration provider, you’ll receive the guidance and support needed to confidently tackle the audit process.

This blog will offer practical tips on how to handle NDIS audits and reviews with confidence, ensuring compliance and continuing support for those in need.

Understanding The NDIS Registration Process

Understanding the NDIS registration process is crucial for becoming a registered NDIS provider. It involves applying online, completing a self-assessment, undergoing a third-party audit, and maintaining compliance with NDIS Practice Standards and Code of Conduct. This section will guide you through each step, ensuring you understand what is required and how to prepare effectively. With clear insights and practical advice, you can confidently manage your registration and provide quality services to those in need.

How To Get Started With The NDIS Audit

Getting started with the NDIS audit involves a few key steps. First, understand the registration requirements and choose the appropriate audit pathway. Next, gather and organise all necessary documentation, including policies and procedures.

Step 1: Initial Application:

  • Start by applying online via the NDIS Commission portal
  • Complete a self-assessment where you provide essential details about your organisation.
  • Ensure that your documentation is up-to-date and comprehensive.

Step 2: Choosing Your Audit Pathway:

  • Depending on the services you offer, choose between the Verification Pathway (for low-risk services) and the Certification Pathway (for high-risk services).
  • The audit pathway will determine the scope and nature of your audit.

Preparing For The NDIS Audit And Reviews

Preparing for the NDIS audit and reviews involves ensuring that all aspects of your organisation or service are compliant with the National Disability Insurance Scheme (NDIS) standards and requirements. This process typically includes thorough documentation of policies and procedures, evidence of quality service delivery, adherence to participant rights and safeguards, financial management transparency, and staff training records.

Step 1: Documentation:

  • Gather and organise all necessary documents, policies, and procedures.
  • For remote audits, be prepared to provide digital access to these documents, either via email, cloud storage, or limited system access.

Step 2: Understanding the Stages:

  • Verification Pathway: Typically involves a single-stage remote audit.
  • Certification Pathway: Involves a two-stage process, with the first stage being remote and the second stage often conducted onsite.

The Audit Process

The Audit Process

The audit process is a systematic examination and evaluation of an organisation’s financial records, transactions, and processes to ensure accuracy, compliance with regulations, and reliability of financial reporting.

  1. Stage One Audit:
    • Review of your self-assessment and uploaded documents.
    • Be ready to provide additional documents if requested by the auditor.
  2. Stage Two Audit (Certification Pathway):
    • Conducted within three months of the Stage One audit.
    • Focuses on the practical implementation of the NDIS Practice Standards.
    • May involve onsite visits to assess the experiences of people with disabilities who use your services.

Post-Audit Steps

After completing an audit, organisations initiate post-audit steps to review findings, implement corrective actions, and enhance operational efficiencies based on audit outcomes. These steps involve analysing data, documenting results, addressing identified issues, and strategising improvements to strengthen internal controls and compliance measures.

  1. Audit Report and Recommendations:
    • After the audit, review the draft report provided by the quality auditor.
    • Address any concerns or non-conformities highlighted in the report.
  2. Receiving Your Outcome:
    • The NDIS Commission will review the audit report and make a final decision on your registration.
    • Successful applicants will receive a certificate of registration.

Maintaining Compliance

Maintaining compliance is crucial in any organisation to ensure adherence to relevant laws, regulations, and internal policies. It involves establishing robust frameworks, conducting regular audits, and implementing necessary controls to mitigate risks.

  1. Ongoing Requirements:
  2. Renewing Your Registration:
    • Begin the renewal process six months before your registration expires.
    • Ensure your documentation and practices remain up-to-date to facilitate a smooth re-audit process.

Handling Unsuccessful Applications

Handling unsuccessful NDIS applications requires navigating a complex process with empathy and persistence. When faced with a rejection, it’s crucial to carefully review the reasons provided and gather any necessary additional documentation or evidence. Seeking advice HPA can provide invaluable guidance on navigating appeals or reapplications.

  1. Requesting a Review:
    • If your application is unsuccessful, you can request a review within three months of the decision.
  2. Appealing to the Administrative Appeals Tribunal:
    • If the review is not in your favour, you have the option to appeal to the Administrative Appeals Tribunal at https://www.aat.gov.au/.


By following these steps and staying organised, you can confidently handle NDIS audits and reviews, ensuring that your organisation remains compliant and continues to provide high-quality services to individuals with disabilities. For detailed guidelines and resources, always refer to the NDIS Commission’s official documentation.

Feel free to reach out to HPA if you have any specific questions or need further assistance with your NDIS registration and audit preparation!

error: Content is protected !!
    Your Cart
    Your cart is emptyReturn to Shop